Privacy Policy

1. Information we collect

When you use the Volks Pools website we may collect the information you provide through our contact or quote forms, such as your name, phone number, email address, address and project details. We also collect standard technical data about your visit through Google Ads and Google Analytics, including your IP address, browser type, device type, pages visited and referring website.

2. How we use your information

• To respond to enquiries and provide quotes for pool construction, renovations and maintenance.
• To measure how visitors find and use the website through Google Ads conversion tracking and Google Analytics.
• To improve our services and website experience.

3. Google Ads and analytics

We use the Google Ads tag (Google LLC) to understand which advertising sources bring visitors to the site and whether those visitors request a quote or contact us. This is done for measurement and advertising optimisation. Google processes this data under its own privacy policy. You can manage or opt out of personalised ads through Google Ads Settings.

4. Cookies and consent

Visitors in regions that require consent will see a banner asking permission before the Google Ads tag loads. You can change or withdraw your choice at any time by clearing your browser cookies or local storage for this site. Visitors outside those regions are measured automatically, but you can still disable cookies in your browser settings.

5. How we protect your data

We keep your personal information only for as long as needed to respond to your enquiry or provide our services. We do not sell your information. We only share it with service providers strictly necessary to run this website or deliver our services.

6. Your rights

You can ask us to access, correct or delete the personal information we hold about you by contacting us. If you are in a region with data-protection laws, you may have additional rights such as objecting to processing or requesting a copy of your data.

7. Contact us

If you have any questions about this privacy policy or how your data is handled, please contact us at volkspools@gmail.com or call +27 72 352 7829.